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Testimonials

We have had the luxury of working with great people in the Long Island, New York, Nassau and Suffolk County area. This is what they have to say about True Restorations…
Edwin Bolitho
Edwin Bolitho
17:21 23 Oct 21
One person was assigned to our job and he was in constant contact with us. He called us each day to let us know what the schedule was for the following day. They were prompt, courteous and the work and cleanup each day was extraordinary. Their help with mediating with the insurance company was extremely helpful. Everything went smoothly as if our restoration was their priority.
Maryann Bahret
Maryann Bahret
22:09 20 Sep 21
True restorations has been a pleasure and comfort to work with. They were extremely attentive and professional in every way. We didn’t need to worry about a thing. Work was done on a very timely fashion and with utmost care. It was a relief to know that everything was getting done and all were so pleasant to work with. We could call about anything at anytime. Thank you all! The Bahret’s
Jennifer Colón
Jennifer Colón
22:53 15 Sep 21
Great work! Very professional and quick to help us in a crisis situation. Would highly recommend them to anyone who's in need of help. Thanks again True Restoration!
Melanie Murphy
Melanie Murphy
19:11 11 Sep 21
I was very happy with True Restorations. Dan and Steve were responsive and professional from start to finish. I had my floors redone due to a leak and they came out great. I would definitely recommend them.
Dara Centonze
Dara Centonze
17:54 27 Jul 21
True Restoration was recommended to me for restoration to my co-op apartment after extensive water damage from the unit above. They helped guide me through the process step by step, from assistance with dealing with the insurance adjuster, managing the shared responsibility with the buildings portion of the work, and making sure that I was fully restored. They did a beautiful job on all of the work and I felt very comfortable with all of their workers being in my home while I was at work to perform the work. They kept me appraised of everything through every step of the job, and even made sure that I wasn’t displaced from my home for any longer than necessary. I highly recommend them!
Maria
Maria
20:04 18 Jul 21
Immediate response and very informative; Guided us throughout the process with our insurance company. Would highly recommend them- very pleased with all their remediation services.
Cathy T
Cathy T
18:45 26 May 21
TrueRestorations contacted me within minutes of my reporting the issue. Within a couple of hours I had a quote, a contract, and workers on the scene to address my flood. They were extremely careful with my property and sympathetic to my state of mind. Communication was excellent, and everything happened in the time line that they predicted. In the unfortunate event that I have another home disaster, I'd use them again in a heartbeat.
Gracy Jose
Gracy Jose
19:00 15 Apr 21
True Restoration really did a great job, very professional and polite. They cleaned our house completely in a very short time, and did all our laundry. The cloths were delivered nicely packed, cleaned and labelled. Their work was beyond my expectation, very happy with their service. I will definitely recommend them. Thank you very much!
Catherine Eng
Catherine Eng
08:23 05 Mar 21
True Restorations has been amazing to work with from the very beginning. Our Dad has a commercial property across the country that suffered burst pipes and extensive flooding in a recent storm. After panicked calls from our tenant, our insurer recommended the company to us, and they have been a lifesaver. They came within an hour of the call and immediately took ownership of the entire matter, coming up with a demolition, repair, and reconstruction strategy, recommending skilled subcontractors for the electrical and plumbing and overseeing their work.Fred McKnight in particular has gone above and beyond, checking in with us by phone every day, helping us to navigate a complicated situation with grace, humor, and skill - and even going the extra mile to make sure our tenant felt heard. He is extremely experienced and knowledgeable about the entire process and definitely the person you want in your corner in an emergency when it’s important to get the job done right, and done quickly! Honestly do not know what we would have done without them. Fly to New York in a pandemic, I suppose. But we didn’t feel at all like we needed to - Fred and Vinny and the team made the situation seem under control at all times. Highly recommend - if you have any building emergencies, these are the people you must call.
Tina Murphy
Tina Murphy
13:51 09 Feb 21
This company has been terrific to deal with. Response within hours of our call. Water damage and clean up was done way before quote time. Crew members were respectful, fast and immaculate. Drying equipment was new technology, quite and clean. Having company replace flooring in living room, kitchen and cabinets in kitchen. Sheet rock and painting in living room So far carpenters, painting and management have been so professional, kind and have produced excellent quality work. Can’t say enough good stuff about this company. P.S. site manager checks every morning to discuss plan for day with his master carpenter and construction crew. Thanks to all!Tina and Ken Murphy, East Moriches, NY
Dakota Lupo
Dakota Lupo
02:27 31 Jan 21
Had an unfortunate storm incident that caused a minor but complicated roof leak and turret damage. Insurance company recommended True Restorations and they took care of the rest. Dan who dealt with water mitigation and remediation was incredibly helpful and knowledgeable. Steve oversaw demo and reconstruction, he was on the ball at all times. Both of them plus several other employees picked up every single phone call I made (to their personal cell phones) and checked in with updates frequently. They acted as an in between with insurance, took as much off of my plate as possible, and were incredible persistent with other subcontractors and third parties. During the services, I actually had another house issue that they came and assessed/quoted for me at a moments notice. Couldn't recommend them more - call them, ask your questions, speak your mind, and they will take care of the rest. 5/5
Rodney Davis
Rodney Davis
19:33 15 Jan 21
Great service, very helpful and polite I would definitely recommend using this company.
wesly junior
wesly junior
18:38 15 Jan 21
Bette Orlando
Bette Orlando
21:14 12 Jan 21
First I would like to mention Fred McKnight. He was so kind, respectful, easy to talk to and professional. After speaking with him. I was completely confident in having him and his company handle my puffback situation. I had some questions and concerns later on . He answered me promptly and never made me feel like I was bothering him. He sent 12 people to my house. They cleaned up my basement and my house. They put in a lot of work. They were all respectful of our home and polite. Willio was the man that was managing everyone. He had them all doing what they needed. He treated them all with respect. He made sure everything got done and also worked hard himself. Everyone worked well together. We are so very happy with everything they did. The took such care to get perfection. There was definitely pride in their work. I wish I could give 10 🌟! I dont want to leave anyone out. The American Garment Restoration company was also involved. Kevin Lyons came to our house to get our clothes, comforters, etc. He was kind and caring. We needed certain items back quickly, he did just that. He delivered on New years day! Everyone involved in the Restoration was professional and the outcome was amazing! We would highly recommend these companies and Fred McKnight and Kevin Lyons to everyone that needs them. Thank you all so very much!!
Lynda - Good Old Gold
Lynda - Good Old Gold
18:27 29 Oct 20
We would highly recommend True Restorations for their promptness and professionalism in handling the disinfection of our business. Good Old Gold cares about the health and safety of our customers and we are happy to display the Certification of Disinfection you provided to us. Our store is clean and fresh!
Amy Gog
Amy Gog
18:15 29 Oct 20
I want to thank True Restorations for their promptness and professionalism in handling the disinfection of our store. Good Old Gold cares about its customers and we know they will appreciate seeing the certification you provided us to display. We would highly recommend you to any business or homeowner interested in disinfection services.”
Janiece Polizzo
Janiece Polizzo
17:10 27 Oct 20
We had a water leak in our kitchen and being 6 months pregnant I have no time to even think about it. True Restoration was at our house in minutes. The whole team was very professional and treated our house like it was there own. We are very excited for the renovation that are happening and how fast. We couldn’t have ask for a better team to take us through this stressful process. There making it very easy. And we can’t thank them enough.
Vincent C Mascia
Vincent C Mascia
20:02 21 Oct 20
I had a tree fall on my house and had serious damage to my roof and bedroom. The roof had to be repaired and replaced. The bedroom had extensive sheet rock and structural damage. My experience with True Restorations, Inc was off the charts outstanding from beginning to end. My first meeting was with Lou who was beyond professional as he started the entire process off on the right foot. I immediately felt comfortable using this company. I then met Vin who thoroughly explained the process to me step by step as we went through the contract and continued to advise me on how to deal with the insurance company. My next meeting was with Steve who checked everything out and came up with the estimate. Steve made the entire process easy as he talked me through the estimate and had incredible patience for every question I had. Steve made multiple visits to the house and was understanding of any problems we encountered. He did not stop checking up on things until the job was finished. I was extremely impressed with how thorough and invested in the job Steve was. My insurance company tried to nickel and dime us throughout the process but True Restorations, Inc fought them every step of the way and got us everything we needed to repair every bit of damage. At this time I dealt with Freddie, the project manager. Freddie continued the process of this great experience by going over the financial end of it and making everything easy to understand and laying out the payment steps in a way that was simple to understand. I can honestly say that I did not have one negative moment with this company. I am very grateful to Lou, Vin, Steve and Freddie for their professionalism and courtesy. They are outstanding at their jobs. This group of men and company were true to their word in every situation. They did everything they said they would, when they said they would do it. I would highly recommend these men and the company True Restorations, Inc to anyone in need of home repair.
Marcella Schwarz
Marcella Schwarz
18:06 08 Oct 20
Catherine Blotiau
Catherine Blotiau
08:57 05 Oct 20
True Restoration were on the job early and worked continuously. Freddy the project manager always answered calls or returned calls in a timely manner. They were willing to answer questions and explain any procedures/ processes
elise gad
elise gad
00:34 05 Oct 20
Eric R
Eric R
16:10 17 Sep 20
Needed help with water damage in my basement. Super quick response and assisted with cleanup and provided tips to avoid it happening again. Highly recommend their services.
Tom Clemente
Tom Clemente
17:50 14 Sep 20
Vinny G was great to work with very competent, informative, and got the job done solo! Will definitely use Vinny and True Restoration in the future and will recommend to family and friends!
Anthony DAngelo
Anthony DAngelo
21:32 09 Sep 20
We called this company upon a recommendation from professionals. We met with Fred McKnight who made a very bad situation go away. They were professional, clean and reliable. I can’t say enough good things about Fred MCKnight and True Restorations. I highly recommend. Thank you!
Israel Caraballo
Israel Caraballo
18:19 27 Aug 20
TrueRestorations came to our home after a chemical fire in our kitchen . The smoke in our home was a dense white smoke and we could not see anything . Well that toxic smoke landed on everything in our home.It was honestly amazing to watch how our home was cleaned to remove all traces of that smoke. When you live a house for 38 years, you feel funny letting others into your private rooms, but within minutes my wife and I looked at each other and realized we where in good , nurturing hands, people who we could trust completely. The detail of what and how they clean would take pages for me to comment on .I pray to never have a loss in my home again that requires emergency services , but if we do;TrueRestorations will be the first phone call we make. Thank you to Dan, Frank , Aliseo and all the others that came in our time of need, there friendliness and respect for our home was definitely part of a TrueRestoration.
Elizabeth Kessler
Elizabeth Kessler
10:01 16 Aug 20
True Restoration took care of water damage to my home after Isaias came through. They quickly repaired my roof, and took care of finding the water damage and drying out the area. They were constantly in contact with me, and every employee I interacted with was professional and pleasant. They worked neatly and showed up when they said they would.
Vicki D'Angelo
Vicki D'Angelo
15:06 08 Aug 20
I never knew this type of company existed until I needed one. Unfortunately I had two separate water issues that I had to use them twice, but I was so happy with their service the first time that I knew who to call when it happened again.Vinny and his crew were very punctual, clean, courteous, professional, and knowledgeable of the whole process that it really took a lot of the stress out of the situation for me.They worked with my adjuster to make sure that the insurance company covered the expenses toget the job done the right way and I was very happy with the way it came out. Highly recommend True Restorations!
Adam Kogler
Adam Kogler
22:13 07 Aug 20
Lou, Vinny and Steve were totally professional and nicely explained everything they were doing to minimize our water damage. Also very good with our curious toddler. Would definitely use again.
Ronald Johnson
Ronald Johnson
19:16 05 Aug 20
Excellent response time and thorough
maureen kellman
maureen kellman
17:56 03 Aug 20
I am very pleased with the thorough service by the True Restoration team. Everything from the assessment of the job to providing the best cleaning crew to providing equipment to remove any smoke residual. They were always on time and very professional. I felt comfortable leaving my house because I trusted the crew. I highly recommend them.
Norma Burns
Norma Burns
21:13 30 Jul 20
I am a new customer of True Restorations, and I couldn’t be happier with their service so far. I highly recommend using them. They always call back, and are nothing but pleasant to deal with. We had a leak in our upstairs bathroom, that proceeded to come through to our dining room....what a mess. The day I called them, they located the leak (it was in the wall, and not easily detected) and took out part of the wall, and ripped up carpeting, and treated every surface so that no mold would grow. Then they set up fans, a dehumidifier, and an air purifier, which ran for 3-4 days, and they checked every day the progress of drying. By the third day the upstairs was done, and by the fourth, downstairs was done. They cleaned up beautifully, and now will start my repairs. I will review again when the repairs are done. So sorry for the lengthy review, but it’s so important to dry whatever gets wet, because otherwise mold will grow, and that’s a health concern.
Joseph Donato
Joseph Donato
16:33 29 Jul 20
Corey bass
Corey bass
13:45 29 Jul 20
taylor cote
taylor cote
13:40 29 Jul 20
Melissa Rosalie
Melissa Rosalie
19:42 21 Jan 20
Dealing with a flood and water damage in your home is a truly heartbreaking experience, but thanks to the work of Fred, Pete, Vinny and all the other amazing people at TRUERESTORATIONS my nightmare was not nearly as bad as it could have been. Starting with their rapid response to mitigate the damage and remove the water to holding my hand every step of the way from dealing with the insurance company to repair work, I couldn’t have ever asked for a better group of people to work with. Their professionalism and work ethic combined with their comforting nature and reassurance that my home would be fixed and better than new for our family to live in and build memories for years to come was unparalleled. Additionally, the way this group of individuals went out of their way to reassure my children everything was going to be okay and even taking the time to answer all my four-year-old son’s questions and showing them how their tools worked was just something as a mom you never forget. If you ever find yourself in a situation needing help with a flood or any other damage in your home I highly recommend you call TRUERESTORATIONS!
Eddie Pyke
Eddie Pyke
19:46 17 Jan 20
We had a fire in our house on December 27th. That night Peter from True restorations showed up at the request of my insurance agent. The next day Peter returned with air cleaners, blowers etc. On Monday, Dan and his team showed up and instantly started taking care is the wet walls from the fire hose. These guys work very hard and are extremely courteous. They make a bad experience better and they do it with compassion towards the affected people. Today was their last day so Thank you Dan and Matt and also the rest of the crew for doing what you do. I would have no problem recommending True Restorations to anybody who might need their services.

Eddie.
Lauren Katz Turek
Lauren Katz Turek
03:35 16 Jan 20
Highly recommend True Restorations! The team was supportive throughout the whole process and tried to address all our questions and concerns. A few minor snafus (make sure to be very clear with instructions to them) but they worked hard to make sure we were satisfied in the end. The guys on site were so friendly and made me feel at ease even amidst all the chaos. Kitchen now looks amazing!
Nicole Lista Tizzano
Nicole Lista Tizzano
18:28 20 Dec 19
Pleas consider True Restorations. Awesome at what they do and a great team! Work was done on the time line given and it was perfect!! I can’t say enough good things about this company!!!
Ava Alotta
Ava Alotta
23:37 28 Oct 19
Fred and his team we’re incredibly Helpful and professional during a high stress time. Would highly recommend them to anyone in need of emergency services.
Jaime Keiser
Jaime Keiser
23:30 12 Aug 19
I could not have asked for a better company in dealing with a flood at my house. Allstate in Farmingdale recommended them while I was standing in my basement watching my upstairs bathroom flood through the floor. Within 10 minutes I got a phone call from Frank and he had Lou here within an hour on a Saturday afternoon. From the first phone call to the last handshake it was a stress free experience. Lou did the majority of the work in a very professional and friendly manner making sure to explain everything to me along the way. Pete, Sean and Dan (I think) also took are of getting my brand new carpet back to looking great! From start to finish everything was done in less than a week and a half. I highly recommend this company.
Antonina Neff
Antonina Neff
15:01 06 Aug 19
Had a leak at my home over the weekend, True Restorations was on the scene within 45 minutes. Pete helped us get all the water out of our house and set up the machines. 16 hours later they had a large crew out to demo my home to get ready for repairs. Matt the project manager was very thorough and really helped me understand what was going on. Fred met with me and the adjuster and did a walk through so we can get the repairs rolling! He did an amazing job! My experience with TR SO FAR HAS BEEN AWESOME! I will definitely recommend them again! Thanks to all members of this terrific team !!
Jason John
Jason John
13:31 06 Aug 19
After having major water damage that resulted in collapsed ceilings and flooded floors, the thought of clean up and mold prevention was daunting. Freddy came right in, took charge of the situation and together with his crew, took care of us to ease the pain. Hoping not to need their services in the future but it is good to know that companies like True Restorations exist in times of trouble. I would fully recommend them to anyone.
katherine heaviside
katherine heaviside
18:28 18 Jul 19
After a pipe burst and three rooms were damaged I called True Restorations. It was the best call I ever made! They took care of everything including navigating my insurance claim, repair of sheetrock, carpeting, electrical, and painting. The experience was stress-free and the work done by them was excellent. I rarely rate a company, but after experiencing their quality and service, I am happy to post a big "thank you" to True Restorations.
Katherine Heaviside
Katherine Heaviside
01:49 17 Jul 19
True Restorations will be the first number I can when I have an issue in the future. They helped me navigate the insurance claim successfully and they brought in and managed a team that fully restored three rooms that were damaged by a burst pipe. My home looked better when they were finished and they spared me all the headaches. I only wish I knew of them sooner.
Chris Tizzano
Chris Tizzano
00:22 16 Jul 19
The team at True Restorations was a pleasure to work with throughout a lengthy 2+ month project that spanned across 4 rooms in our house. The team was clean, concise, meticulous, and respectful - from the demo crew to the carpenter to the PM who oversaw all aspects of the job. I would highly recommend this team, they love what they do and you do not get that all of the time.
Karen Vita Karwoski
Karen Vita Karwoski
00:34 18 Jun 19
True restoration is truly a professional company. They took a bad experience with a flood and helped us restore our basement back to a beautiful basement. They were always in time and always easy to reach and answer all our questions. The guys were wonderful and I would recommend this company to everyone. It was a pleasure to work with these guys and I can’t thank them enough for their beautiful work
Susan LaTorre
Susan LaTorre
02:27 28 Feb 19
If you need a restoration company I can assure you that True Restorations would be a fantastic choice. I am a very particular person who appreciates good work and after returning to my home after a flood, the work preformed was spectacular. The team from True Restorations as well as the sub-Contractor’s they used exceeded my expectations. They protected my best interests by working with my insurance adjuster and they communicated with me, including regular updates until the job was completed. It takes a lot for me to give a five star rating but True Restorations earned it.
Devin Faello
Devin Faello
22:17 24 Aug 18
Frank and the team always going above and beyond on all my home improvement needs!
Great outfit!!
Sean Perri
Sean Perri
14:43 09 Jul 18
True Restorations recently completed several projects on our house and the experience has left me truly inspired to write this review so that others can be made aware of this outstanding company should the need arise.I was referred to True Restorations to address an issue in our den. During a very bad cold spell in January, I noticed the floor was buckling. After consulting several different plumbers, flooring contractors, etc., True Restorations was able to target what was the specific cause of the issue and detail exactly how the process should be handled. Where other contractors were asking me questions, True Restorations provided ALL of the answers.True Restorations led us through the insurance claim process and even spoke to directly to the claims adjuster on our behalf. They made sure that we were properly compensated for the work that was to be done.In the end, we decided to move forward with True Restorations on several other projects that we had planned on doing in the future because we felt we had found the perfect contractor for our need. This decision was proven correct, as everything that we asked True Restorations to do came out perfect and with a strong attention to detail.I can’t thank Frank and Pete enough for their flexibility in working around our hectic schedules, constant communication and guidance throughout this process. Additionally, all of their workers seem to be cut from the same mold- meticulous, punctual, friendly and highly professional. I know that in the future if and when we have contracting needs, we will surely call on True Restorations and clearly, I would highly recommend them to anyone else who has the need for the best in the business.
Truly there are no words to express how very happy and satisfied I was with true restoration! From start to finish, from gut to repair. Every single worker who walked in this door was professional and very courteous. These men couldn’t do enough to help me and to make sure I was satisfied. I even had no reservation about leaving these workers in my house when I needed to run an errand.
I also can’t say enough about Frank who is one of the owners. Talk about customer service? I had another issue in which I had to call frank on Christmas Eve. Believe it or not, at ten o’clock at night, (only ten minutes after my call) I received a call from him to check in to see if I needed him to come over.
Not only that, but only the week before, I sent him a txt that I had a problem with heat which was totally unrelated to the job they were doing. Knowing my husband wasn’t home that night, Frank offered to be there in ten minutes bc he couldn’t allow us to go the night with no heat !!!!
I give true restoration ten stars. It sure is refreshing to find such a professional company. I would never use anyone else in the future !!!
Did u ever hear someone say, “I got a guy”. Guess what? I got a guy for life. !! Thank you true restoration. I’m one very happy lady. ����������
Jim Romaine
Jim Romaine
16:00 18 Jan 18
True Restorations really deserves ten stars out of five! They are expert professionals who turn chaotic disasters into manageable projects while giving homeowners a calm assurance!
They are a team of wonderful caring people who remediate and restore damaged homes down to the finest detail! True Restorations is truly and simply the BEST at what they do!
Francine DeMartino
Francine DeMartino
23:27 27 Dec 17
Every member of the crew at True Restorations were professional, polite and did a fantastic job in restoring our flood and remodel of our basement. We will definitely recommend this company to everyone we know. They responded to us almost immediately and treated our home as if it was their own. True Restorations turned a horrible accident into a pleasurable outcome. Thank you to all.
Alyson Allen Kraft
Alyson Allen Kraft
19:01 18 Feb 17
Michael Johnson
Michael Johnson
14:14 15 Sep 16
Amy Salzman
Amy Salzman
12:55 19 Apr 16
The team at True Restorations went above and beyond the call of duty responding to a broken pipe in our home.Our basement was flooded and there was significant damage.Their team arrived promptly and began the clean up. The had to gut and restore 2/3's of our basement. They did so in a timely manner. They were compassionate, professional and knowledgeable. We will use them again and be sure to recommend them to friends and family.
Adrian Fontanez
Adrian Fontanez
21:46 18 Apr 16
The crew at True Restorations responded to our emergency immediately. They addressed the issue with our frozen pipe and was setting up their equipment that same night. They were truly professional at every phase from the demo to the finished product. Our basement looks as if nothing happened. I highly recommend True Restorations if you come across any water damage issue and renovation.

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