We are veteran General Contractors who specialize in “complete water damage projects on Long Island”. Most if not all the mitigation franchises only do the mitigation (dry downs) and then leave. You will experience long delays in scheduling repairs and will have to deal with contractors who don’t have experience in dealing & negotiating with insurance companies.
We utilize the same estimating software that the insurance adjusters have…..which is the language of the industry.
Our communication & managerial systems and attention to detail are tops in the industry!!!
Once contacted, True Restorations will be on the site of the emergency within 1 hour (most times sooner).
We will ensure the source of the water has been stopped / slowed or neutralized
We will make insurance notifications & start the claims process (if applicable)
We will remove any standing water & expose all wet surfaces. All demolished finishing’s will be carted away.
We will map out & note moisture readings of all affected surfaces as well as obtain a “dry standard” for your dwelling and collaborate with the insurance adjuster on an agreed scope of work.
We will set up air movers, dehumidifiers & containment areas as per the industry standard IICRC guidelines
We will measure, monitor and adjust the equipment during the dry down process. Daily readings will be taken to ensure progress.
Once the dry down is within IICRC acceptable levels, we will apply a biocide spray (mold inhibitor) to all affected surfaces.
We will share the dry down readings and results with your insurance company and invoice them directly for payment of all labor, materials & equipment usage during the mitigation phase.
We will expedite a repair estimate for immediate approval so that we can bring you back to pre-loss condition with little to no delay.
We will provide a fully detailed estimate of repairs (including all labor & materials) as well as a payment schedule for all necessary repairs and any optional upgrades
Once approved, we will start work and provide you with a calendar of the repair so that you know when to expect our workers. We will only collect monies as repair landmarks are met (as per the contract)
We will provide you with all job documents (contracts, payment invoices, selection sheets, etc.) all of which will be uploaded to the cloud and accessible via Citrix Sharefile 24/7 from any laptop, tablet or mobile device. Hard copies are available, if requested.
We will share our estimate with your insurance adjuster & negotiate on your behalf so that your insurance payout is maximized and accurate.
We will ask for a certificate of completion & satisfaction to ensure high levels of customer satisfaction and we will share this with your insurance adjuster.
Water Loss Types:
Category 1. This is liquid from a clean source (domestic water) but, category 1 can quickly degrade into category 2.
Category 2. This category of liquid has a level of contaminates that may cause illness if ingested. Sources include dishwasher or washing machine overflows, flush from sink drains, and toilet overflow with some urine but not feces.
Category 3. This is water that is grossly unsanitary. It could cause severe illness or death if ingested. Sources include: sewer backup, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid that has begun to support bacterial growth.
Do’s & Don’t’s:
Things you should do if you experience a water leak
Eliminate the water source (if possible)
Turn off electric circuit breaker (if possible & safe to do so)
Protect carpets & rugs from staining by putting foil or plastic beneath furniture legs
Hang draperies and pin up furniture skirts
Remove & store breakables & valuables
Be cautious of slipping hazards
Contact EMS if you have any health concerns
Things you SHOULDN’T do if you experience a water leak
Don’t use a household vacuum to suck up water
Don’t use newspapers on wet surfaces
Don’t walk across wet surfaces more than necessary
Don’t activate the HVAC system or adjust indoor temperature to increase drying
Don’t enter an area with standing water
Don’t consume any food or use any hygiene items from an affected area (especially if a Cat 2/3 area)