Privacy Policy for True Restorations Inc.
Effective Date:12/10/24
True Restorations Inc. (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you engage with our services, including through text messages (SMS) sent via 10-digit long code (10DLC) messaging.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal information directly from you when you interact with us, including when you sign up for our services, make inquiries, or engage with us via SMS or other communication channels. The types of personal information we may collect include:

  • Contact Information: Name, phone number, email address, and postal address.
  • Communication Information: Messages sent via SMS, email, or other forms of communication.
  • Payment Information: Billing address, payment card information, and other details related to transactions.
  • Technical Information: IP address, browser type, and device information collected automatically when you visit our website or use our services.

2. Use of Your Information
We use the information we collect for the following purposes:

  • To provide and improve our services, including responding to your inquiries, processing payments, and delivering customer support.
  • To send SMS or text message alerts, promotions, and other communications related to your account, as well as marketing messages if you have opted-in to receive them.
  • To maintain security and prevent fraud or unauthorized access to our services.
  • To comply with applicable laws and regulations.

3. 10DLC Messaging and Opt-In/Opt-Out
As part of our services, we may use 10DLC messaging for communication, including sending SMS notifications, service updates, and promotional messages.

  • Opt-In: By providing your phone number and agreeing to receive SMS communications from us, you are opting-in to receive messages via 10DLC. You can choose to opt-in during sign-up, registration, or other communications.
  • Opt-Out: You may opt-out of receiving marketing text messages at any time by replying “STOP” to any SMS message we send. After opting out, you will no longer receive marketing communications via SMS, but you may still receive transactional messages related to your account or service requests.
  • Help: For support or additional information about our SMS messages, you can reply “HELP” to any SMS, and we will provide assistance.

4. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to help us deliver our services. These providers include payment processors, messaging providers, and hosting services. They are required to keep your personal information confidential and only use it for the purpose of providing services to us.
We may also disclose your information as required by law or to protect our legal rights, including responding to subpoenas, court orders, or legal processes.
5. Security of Your Information
We use reasonable physical, electronic, and administrative safeguards to protect the personal information we collect from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate.
  • Deletion: You may request the deletion of your personal information, subject to applicable legal obligations.
  • Withdrawal of Consent: If you have consented to the use of your personal information for marketing purposes, you may withdraw your consent at any time by following the opt-out instructions above.

To exercise any of these rights, please contact us using the contact details provided below.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer necessary, we will securely delete or anonymize it.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our website and providing a revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
True Restorations Inc.
Email:  service@truerestorations.com
Phone: 631-206-5139
Website:  www.truerestorations.com 

True Restoration Team

What Our Customers Are Saying...

I wish I could give 10 stars!

First I would like to mention Fred McKnight. He was so kind, respectful, easy to talk to and professional. After speaking with him. I was completely confident in having him and his company handle my puffback situation. I had some questions and concerns later on . He answered me promptly and never made me feel like I was bothering him. He sent 12 people to my house. They cleaned up my basement and my house. They put in a lot of work. They were all respectful of our home and polite. Willi was the man that was managing everyone. He had them all doing what they needed. He treated them all with respect. He made sure everything got done and also worked hard himself. Everyone worked well together. We are so very happy with everything they did. The took such care to get perfection. There was definitely pride in their work. I wish I could give 10 stars! Everyone involved in the Restoration was professional and the outcome was amazing! Thank you all so very much!!
BetteLong Island

True Restoration was at our house in minutes!

We had a water leak in our kitchen and being 6 months pregnant I have no time to even think about it. True Restoration was at our house in minutes. The whole team was very professional and treated our house like it was there own. We are very excited for the renovation that are happening and how fast. We couldn’t have ask for a better team to take us through this stressful process. There making it very easy. And we can’t thank them enough.
JanieceLong Island

They always call back, and are nothing but pleasant to deal with.

I highly recommend using them. They always call back, and are nothing but pleasant to deal with. We had a leak in our upstairs bathroom, that proceeded to come through to our dining room....what a mess. The day I called them, they located the leak (it was in the wall, and not easily detected) and took out part of the wall, and ripped up carpeting, and treated every surface so that no mold would grow. Then they set up fans, a dehumidifier, and an air purifier, which ran for 3-4 days, and they checked every day the progress of drying. By the third day the upstairs was done, and by the fourth, downstairs was done. They cleaned up beautifully, and now will start my repairs. I will review again when the repairs are done. So sorry for the lengthy review, but it’s so important to dry whatever gets wet, because otherwise mold will grow, and that’s a health concern.
NormaLong Island

We work with all insurance carriers, including these fine companies.

929 Wellwood Ave, Lindenhurst, NY 11757

True Restorations, Inc. is a multifaceted, full service restoration contracting firm. Our specialty is emergency restoration services on Long Island for residential and commercial structures. True Restorations Inc is a NYS Licensed Mold Remediation Contractor. License number 00822.

OFFICE HOURS: M-F: 8:30AM – 5:00PM

24/7 Emergency Service • Call (631) 757-0212 Today

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