Water Damage Restoration

24/7 EMERGENCY WATER DAMAGE CLEANUP

ON SITE IN UNDER AN HOUR | CALL CALL 631-757-0212

True Restorations specializes in “full service” hassle free water damage cleanup for Nassau & Suffolk counties on Long Island. We will handle every aspect of your water emergency… from the free onsite assessment through claims processing, cleanup & billing directly to your insurance company. If you have any need to safeguard your salvageable contents during the cleanup & rebuild, we can store those items offsite in our climate controlled warehouse & bill out your insurance carrier for the work.

Whether you have a burst pipe or leaking pipe, a defective boiler or hot water heater or water damage from wind driven rain or any other water related emergency, we can handle any size condition and be onsite in less than 1 hour to begin service.

CALL NOW 631-757-0212
or fill out our
EMERGENCY SERVICES CONTACT FORM
Emergency Services Contact Form

Watch our video to better under our water restoration process.

Certified by the IICRC, the Institute of Inspection, Cleaning and Restoration.

HOW WE TAKE ACTION

IICRC CERTIFIED PROFESSIONALS

We understand how water damage could extensively affect your establishment or household, so we want to find smart options to get the problem under control. Upon arrival, we’ll immediately make sure that the source of the water is stopped, decelerated, or neutralized. We handle any type of flood & water damage causes including:

LEAKING WATER PIPES

OVERFLOWING TOILETS, TUBS, SINKS OR DEFECTIVE APPLIANCES

WIND DRIVEN RAIN WITH INTERIOR DAMAGE

COASTAL FLOODING

Once we have the source of your water problem under control mitigation & restoration services will commence immediately for water cleanup and removal, the True Restorations team will water extraction of any stagnant water & expose all wet surfaces. Next, a complete assessment of water damage will be made using specialized moisture meters, we’ll map out and annotate moisture analysis of all affected areas as well as secure a “dry standard” for your home/establishment and work with an insurance adjuster on an approved scope of work.

Our team will set up air movers, dehumidifiers & control areas as mandated under IICRC guidelines – measure, monitor and adjust the equipment during the dry down process with daily readings to ensure progress. Once the dry down is within IICRC standard limits, we will apply a biocide spray (mold inhibitor) to all exposed surfaces.

WATER DAMAGE ASSESSMENT

WATER EXTRACTION

DRYING OF AFFECTED AREAS SUCH AS FLOORS, WALLS, & FURNITURE

AIR MOVERS & DEHUMIDIFIERS

REMEDIATING MOLD AND MILDEW DAMAGE

APPLICATION OF BIOCIDE SPRAY (mold inhibitor)

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ASSISTANCE WITH FILING AN INSURANCE CLAIM

WE WORK WITH ALL INSURANCE COMPANIES

We will assist with filing an insurance claim. We then share a fully detailed insurance estimate with the insurance adjuster and perform all necessary repairs for the agreed final insurance payout.Working with insurance companies while recovering from water damage is stressful. We can work with your insurance company to settle claims quickly.

WATER MITIGATION PROCESS

SAVING YOU ADDITIONAL EXPENSES &
POTENTIAL DANGEROUS HEALTH EFFECTS

This process is required as soon as possible to lessen the extent of additional damages. If mitigation & restoration is improperly done or incomplete, a mold condition can be created & hidden from view. This could cost our clients a lot of additional expense and potential dangerous health effects.

When all the necessary mitigation & restoration services are complete, we will ask for a certificate of completion & satisfaction to ensure high levels of customer satisfaction are achieved by our staff. We will then directly share dry down results with your insurance company and invoice them straightaway for direct payment for all services rendered.

WATER DAMAGE RESTORATIONS

BRINGING YOUR HOME OR BUSINESS BACK TO PRE-LOSS CONDITIONS

Unlike the large “mitigation only” restoration franchises who don’t perform the repairs of ripped out, damaged finishing’s, True Restorations will repair your home or business to pre-loss condition…complete! We guarantee you, that all the necessary points in the operations are professionally managed to completion because we know as ordinary people, how miserable it is when expectations aren’t met.

Do’s:

Things you should do if you experience a water leak

▢ Eliminate the water source (if possible)
▢ Turn off electric circuit breaker (if possible & safe to do so)
▢ Protect carpets & rugs from staining by putting foil or plastic beneath furniture legs
▢ Hang draperies and pin up furniture skirts
▢ Remove & store breakables & valuables
▢ Be cautious of slipping hazards
▢ Contact EMS if you have any health concerns

Don’ts:

Things you SHOULDN’T do if you experience a water leak

▢ Don’t use a household vacuum to suck up water
▢ Don’t use newspapers on wet surfaces
▢ Don’t walk across wet surfaces more than necessary
▢ Don’t activate the HVAC system or adjust indoor temperature to increase drying
▢ Don’t enter an area with standing water
▢ Don’t consume any food or use any hygiene items from an affected area (especially if a Cat 2/3 area)
▢ Don’t use any home fans to dry any surfaces

Don’t Waste Time, Contact Us At 631-757-0212 for prompt, immediate, professional water damage restoration services.

FAQs

What are all those acronyms on the repair estimate, EMS, RCV, ACV, D&R, R&R, O&P?

EMS = Emergency mitigation service RCV = recoverable cash value, which would be the total value of the labor & materials needed to repair and/or replace the exact same finished materials (a.k.a. like, kind & quality). ACV = actual cash value. This value is the amount of the initial repair payout, which is typically the RCV less the recoverable depreciation. D&R = detach & reset. This Xactimate entry is used as a labor only entry for salvageable items that need to be removed / salvaged / and reset as a part of the repair process. Example: A vanity is being replaced but the sinktop & faucet would need to be salvaged & reinstalled on the new vanity cabinet. R&R = Remove & replace. This Xactimate entry is used when an item is being entirely demolished & replaced with a new similar item of similar grade & composition. O&P = Overhead & profit. This extra add-on is typically applied to Xactimate repair line item entries to compensate for having to hire a professional contractor to manage & coordinate the repair portion of your project. This multiplier is often left off repair estimates when homeowners try to “go it alone” without the assistance of an industry professional assisting in settling the claim.

Why is my insurance payout for the repairs so low?

Most likely your payout will be the ACV (actual cash value) less the amount of your deductible. Example, the RCV (recoverable cash value) on your repair payout is $10,000 and your ACV (actual cash value) is $8500, $1,500 is withheld and that is the recoverable depreciation. If you have a $1,000 deductible, your initial insurance repair payout will be $7,500. You can also get the $1,500 from your insurance carrier under certain conditions

What is recoverable depreciation & how can I get that money reimbursed?

Typically, If you can show your insurance carrier receipts for any supplies you paid for directly along with paid invoices to your contractor that add up or more than the RCV value, you would then qualify to get reimbursed the recoverable depreciation…..or…….you may be able to have the carrier release the recoverable depreciation once you have a signed contract with a contractor equal to the RCV.

What if I want to do some or all of the work, are there any advantages or disadvantages to doing this, can I still get the recoverable depreciation?

Your carrier would LOVE for you to do this, as the deck is stacked in their favor if you go that direction. The same rules would apply regarding showing paid receipts totaling the RCV value in order to get the recoverable depreciation, which won’t really be possible if you provide your own labor. Plus, the adjuster will likely not afford you overhead & profit (O&P) which will drastically reduce your payout as you are not a contractor with overhead or profit concerns.

Why can’t True Restorations do all the repair work and wait to get paid from my insurance carrier like you do on the EMS side?

Collections on the EMS portion of your claim, though it takes a lot of time & delays, the carriers will often cut a check directly to True Restorations as a sole payee, which is proper due to the fact that the signed service authorization states those particulars, plus….all the work has been completed. The emergency work is handled this way because the scope of work is unknown and providing an estimate often takes time, additional time typically causes more damage. Your insurance carrier prefers to have the emergency work commence immediately to minimize the damages and is prepared to be billed directly from the restoration contractor. With a signed direction of payment from you (aka: DOP), that document instructs the carrier to pay True Restorations directly for the EMS work. On the repair side we don’t offer credit terms on repair work, we are not a bank or a lending institution. This is mainly due to the insurance carrier’s unwillingness to guarantee unencumbered payments directly to TR as their policy is to put additional parties on the checks (mortgage companies). Your mortgager would have the legal right to the funds if there are delinquencies.

5 stars

READ WHAT OUR CUSTOMERS HAVE TO SAY

True Restorations went above and beyond

The team at True Restorations went above and beyond the call of duty responding to a broken pipe in our home. Our basement was flooded and there was significant damage. Their team arrived promptly and began the clean up. The had to gut and restore 2/3's of our basement. They did so in a timely manner. They were compassionate, professional and knowledgeable. We will use them again and be sure to recommend them to friends and family.

Amy

professional, polite and did a fantastic job

Every member of the crew at True Restorations were professional, polite and did a fantastic job in restoring our flood and remodel of our basement. We will definitely recommend this company to everyone we know. They responded to us almost immediately and treated our home as if it was their own. True Restorations turned a horrible accident into a pleasurable outcome. Thank you to all.

Francine

True Restoration was at our house in minutes.

We had a water leak in our kitchen and being 6 months pregnant I have no time to even think about it. True Restoration was at our house in minutes. The whole team was very professional and treated our house like it was there own. We are very excited for the renovation that are happening and how fast. We couldn’t have ask for a better team to take us through this stressful process. There making it very easy. And we can’t thank them enough.

Janiece

They always call back, and are nothing but pleasant to deal with

I highly recommend using them. They always call back, and are nothing but pleasant to deal with. We had a leak in our upstairs bathroom, that proceeded to come through to our dining room....what a mess. The day I called them, they located the leak (it was in the wall, and not easily detected) and took out part of the wall, and ripped up carpeting, and treated every surface so that no mold would grow. Then they set up fans, a dehumidifier, and an air purifier, which ran for 3-4 days, and they checked every day the progress of drying. By the third day the upstairs was done, and by the fourth, downstairs was done. They cleaned up beautifully, and now will start my repairs. I will review again when the repairs are done. So sorry for the lengthy review, but it’s so important to dry whatever gets wet, because otherwise mold will grow, and that’s a health concern.

Norma

It’s HVAC Leak Season

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Outside temperatures are soaring, HVAC air conditioning systems are running constantly as a result. When the hot air of your house gets sucked into your HVAC system return and travels past the coiling coil the result will be an accumulation of water / moisture at the coil location. Your HVAC air handler / blower will ...

Ice Damming, is this worthy of an insurance claim

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Ice Damming, is this worthy of an insurance claim? First, let’s understand what is occurring with an ice dam. Your typical ice dam will occur when the underside of a sloped roofs snow layer melts from the radiating heat within a structure below. That melted snow (water) will run down the roof shingles to the ...

Frozen Pipes, Prevention and Repairs

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Frozen pipes not only cause an inconvenience but can potentially lead to significant water damage to a home or business. When water freezes it expands, water contained within a pipe that becomes frozen can cause the pipe to develop a hole or tear in the pipe or a crack in a pipe fitting. This would ...