24/7 Emergency Fire Damage Cleanup

True Restorations is a leader among the fire restoration companies in Long Island, New York – in both Suffolk and Nassau County, specializing in both residential and commercial full-service fire cleanup & complete fire repairs. From the most critical time after a fire is put out, our team of restoration experts will get straight to work as both your fire damage clean up contractor & fire repair contractor. True Restoration will help you get back on your feet in no time.

Just because the fire is out, it doesn’t make it safe. Damage done to the structure may cause it to collapse anytime and soot, dust, and smoke are dangerous when inhaled. Also, the water used to put out the flames contains toxic substances. Surfaces can be slippery and risky to step on, without the proper training or proper PPE (personal protective equipment), it is not advisable to go into any fire or smoke damaged structure.

Our Fire Damage Restoration Process

How we take action:

Seeing your belongings burn before your eyes can be gut-wrenching, attempting to salvage or clean smoke damaged clothing & textiles or clean soot or clean smoke damaged furniture is even worse. The good news is you don’t need to do any of this, True Restorations coordinates the safeguarding, cleaning & storage of all salvageable contents during the entire fire damage clean up & repair portion of the project. Once the repairs have been made, we will return all the stored, safeguarded contents and re-stage them back into your beautifully restored home or building.

We will provide a fully detailed estimate of repairs (including all labor & materials) as well as a payment schedule for all necessary repairs and any optional upgrades
Once approved, we will start work and provide you with a calendar of the repair so that you know when to expect our workers. We will only collect monies as repair landmarks are met (as per the contract)
We will provide you with all job documents (contracts, payment invoices, selection sheets, etc.) all of which will be uploaded to the cloud and accessible via Citrix Sharefile 24/7 from any laptop, tablet or mobile device. Hard copies are available if requested
We will share our estimate with your insurance adjuster & negotiate on your behalf so that your insurance payout is maximized and accurate.
We will ask for a certificate of completion & satisfaction to ensure high levels of customer satisfaction and share this document with your insurance provider.

We work with your insurance company for you.

We will work closely with the insurance adjusters and share a Xactimate estimate (a detailed insurance estimate) for all necessary repairs of the structures exterior & interior finishes. Once finalized, True Restorations will perform all necessary repairs for the agreed final insurance payout, eliminating virtually all “out of pocket” expenses for our clients.

Do's

Things you should do if you experience fire damage

Don'ts

Things you SHOULDN’T do if you experience fire damage

DON’T- assume, be extremely careful when entering your home/business, as the fire may have caused structural load bearing members to be compromised, floors may have a spongy feeling when walking on them, this may be an indication that it is not as safe as it once was.
DON’T- attempt to use any electrical devices until you have consulted with a True Restoration professional, wires may have become wet and damaged.

Don’t Waste Time, Contact Us At 631-757-0212 for prompt, immediate, professional smoke damage restoration services.

FAQ

What are all those acronyms on the repair estimate, EMS, RCV, ACV, D&R, R&R, O&P?

EMS = Emergency mitigation service RCV = recoverable cash value, which would be the total value of the labor & materials needed to repair and/or replace the exact same finished materials (a.k.a. like, kind & quality). ACV = actual cash value. This value is the amount of the initial repair payout, which is typically the RCV less the recoverable depreciation. D&R = detach & reset. This Xactimate entry is used as a labor only entry for salvageable items that need to be removed / salvaged / and reset as a part of the repair process. Example: A vanity is being replaced but the sinktop & faucet would need to be salvaged & reinstalled on the new vanity cabinet. R&R = Remove & replace. This Xactimate entry is used when an item is being entirely demolished & replaced with a new similar item of similar grade & composition. O&P = Overhead & profit. This extra add-on is typically applied to Xactimate repair line item entries to compensate for having to hire a professional contractor to manage & coordinate the repair portion of your project. This multiplier is often left off repair estimates when homeowners try to “go it alone” without the assistance of an industry professional assisting in settling the claim.

Why is my insurance payout for the repairs so low?

Most likely your payout will be the ACV (actual cash value) less the amount of your deductible. Example, the RCV (recoverable cash value) on your repair payout is $10,000 and your ACV (actual cash value) is $8500, $1,500 is withheld and that is the recoverable depreciation. If you have a $1,000 deductible, your initial insurance repair payout will be $7,500. You can also get the $1,500 from your insurance carrier under certain conditions

What is recoverable depreciation & how can I get that money reimbursed?

Typically, If you can show your insurance carrier receipts for any supplies you paid for directly along with paid invoices to your contractor that add up or more than the RCV value, you would then qualify to get reimbursed the recoverable depreciation…or…you may be able to have the carrier release the recoverable depreciation once you have a signed contract with a contractor equal to the RCV.

What if I want to do some or all of the work, are there any advantages or disadvantages to doing this, can I still get the recoverable depreciation?

Your carrier would LOVE for you to do this, as the deck is stacked in their favor if you go that direction. The same rules would apply regarding showing paid receipts totaling the RCV value in order to get the recoverable depreciation, which won’t really be possible if you provide your own labor. Plus, the adjuster will likely not afford you overhead & profit (O&P) which will drastically reduce your payout as you are not a contractor with overhead or profit concerns.

Why can’t True Restorations do all the repair work and wait to get paid from my insurance carrier like you do on the EMS side?

Collections on the EMS portion of your claim, though it takes a lot of time & delays, the carriers will often cut a check directly to True Restorations as a sole payee, which is proper due to the fact that the signed service authorization states those particulars, plus….all the work has been completed. The emergency work is handled this way because the scope of work is unknown and providing an estimate often takes time, additional time typically causes more damage. Your insurance carrier prefers to have the emergency work commence immediately to minimize the damages and is prepared to be billed directly from the restoration contractor. With a signed direction of payment from you (aka: DOP), that document instructs the carrier to pay True Restorations directly for the EMS work. On the repair side we don’t offer credit terms on repair work, we are not a bank or a lending institution. This is mainly due to the insurance carrier’s unwillingness to guarantee unencumbered payments directly to TR as their policy is to put additional parties on the checks (mortgage companies). Your mortgager would have the legal right to the funds if there are delinquencies.