True Restorations is a leader among the fire restoration companies in Long Island, New York – in both Suffolk and Nassau County, specializing in both residential and commercial full-service fire cleanup & complete fire repairs. From the most critical time after a fire is put out, our team of restoration experts will get straight to work as both your fire damage clean up contractor & fire repair contractor. True Restoration will help you get back on your feet in no time.
Just because the fire is out, it doesn’t make it safe. Damage done to the structure may cause it to collapse anytime and soot, dust, and smoke are dangerous when inhaled. Also, the water used to put out the flames contains toxic substances. Surfaces can be slippery and risky to step on, without the proper training or proper PPE (personal protective equipment), it is not advisable to go into any fire or smoke damaged structure.
HOW WE TAKE ACTION
THE REPAIR PROCESS
We will provide a fully detailed estimate of repairs (including all labor & materials) as well as a payment schedule for all necessary repairs and any optional upgrades
Once approved, we will start work and provide you with a calendar of the repair so that you know when to expect our workers. We will only collect monies as repair landmarks are met (as per the contract)
We will provide you with all job documents (contracts, payment invoices, selection sheets, etc.) all of which will be uploaded to the cloud and accessible via Citrix Sharefile 24/7 from any laptop, tablet or mobile device. Hard copies are available if requested
We will share our estimate with your insurance adjuster & negotiate on your behalf so that your insurance payout is maximized and accurate.
We will ask for a certificate of completion & satisfaction to ensure high levels of customer satisfaction and share this document with your insurance provider.
ASSISTANCE WITH FILING AN INSURANCE CLAIM
We can work with your insurance company to settle claims quickly
We will work closely with the insurance adjusters and share a Xactimate estimate (a detailed insurance estimate) for all necessary repairs of the structures exterior & interior finishes. Once finalized, True Restorations will perform all necessary repairs for the agreed final insurance payout, eliminating virtually all “out of pocket” expenses for our clients.
Things you should do if you experience smoke damage
▢ DO- ensure the electricity is shut down to the building or isolate the affected areas.
▢ DO- ensure that your most valuable possessions are accounted for and removed to a safe location.
▢ DO- empty you refrigerator, freezer and cabinets of all perishable items.
Things you SHOULDN’T do if you experience smoke damage
▢ DON’T- assume, be extremely careful when entering your home/business, as the fire may have caused structural load bearing members to be compromised, floors may have a spongy feeling when walking on them, this may be an indication that it is not as safe as it once was.
▢ DON’T- attempt to use any electrical devices until you have consulted with a True Restoration professional, wires may have become wet and damaged.
Don’t Waste Time, Contact Us At 631-757-0212 for prompt, immediate, professional smoke damage restoration services.