Privacy Policy for True Restorations Inc.
Effective Date:12/10/24
True Restorations Inc. (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you engage with our services, including through text messages (SMS) sent via 10-digit long code (10DLC) messaging.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal information directly from you when you interact with us, including when you sign up for our services, make inquiries, or engage with us via SMS or other communication channels. The types of personal information we may collect include:

• Contact Information: Name, phone number, email address, and postal address.
• Communication Information: Messages sent via SMS, email, or other forms of communication.
• Payment Information: Billing address, payment card information, and other details related to transactions.
• Technical Information: IP address, browser type, and device information collected automatically when you visit our website or use our services.

2. Use of Your Information
We use the information we collect for the following purposes:

• To provide and improve our services, including responding to your inquiries, processing payments, and delivering customer support.
• To send SMS or text message alerts, promotions, and other communications related to your account, as well as marketing messages if you have opted-in to receive them.
• To maintain security and prevent fraud or unauthorized access to our services.
• To comply with applicable laws and regulations.

3. 10DLC Messaging and Opt-In/Opt-Out
As part of our services, we may use 10DLC messaging for communication, including sending SMS notifications, service updates, and promotional messages.

• Opt-In: By providing your phone number and agreeing to receive SMS communications from us, you are opting-in to receive messages via 10DLC. You can choose to opt-in during sign-up, registration, or other communications.
• Opt-Out: You may opt-out of receiving marketing text messages at any time by replying “STOP” to any SMS message we send. After opting out, you will no longer receive marketing communications via SMS, but you may still receive transactional messages related to your account or service requests.
• Help: For support or additional information about our SMS messages, you can reply “HELP” to any SMS, and we will provide assistance.

4. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to help us deliver our services. These providers include payment processors, messaging providers, and hosting services. They are required to keep your personal information confidential and only use it for the purpose of providing services to us.
We may also disclose your information as required by law or to protect our legal rights, including responding to subpoenas, court orders, or legal processes.
5. Security of Your Information
We use reasonable physical, electronic, and administrative safeguards to protect the personal information we collect from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate.
• Deletion: You may request the deletion of your personal information, subject to applicable legal obligations.
• Withdrawal of Consent: If you have consented to the use of your personal information for marketing purposes, you may withdraw your consent at any time by following the opt-out instructions above.

SMS Terms and Conditions

SMS Consent Communication:
The information True Restorations, Inc. obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
If you have consented to receive text messages from True Restorations, Inc., you may receive messages related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example:”Hello, this is a friendly reminder of your upcoming appointment with True Restorations Inc, at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [2] SMS messages per week related to your [appointments/billing, etc.].

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:
You may opt-in to receive SMS messages from True Restorations Inc, in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] page.
Message frequency may vary.

To exercise any of these rights, please contact us using the contact details provided below.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer necessary, we will securely delete or anonymize it.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our website and providing a revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
True Restorations Inc.
Email:  service@truerestorations.com
Phone: 631-757-0212
Website:  www.truerestorations.com